If you would like to credit or withdraw more than USD 50,000 equivalent in fiat currency, you will need to upgrade your account status from verified (Tier 1) to certified (Tier 2) by providing *certified true copies of the following documents by registered mail to 2F Bonham Centre, 79-85 Bonham Strand, Sheung Wan, Hong Kong SAR:
- Valid ID (passport or government photo ID, issued within the last 10 years)
- Proof of residence (a utility bill, bank statement or government issued letter dated within the last three months that displays your full name and address).
- A signed hard copy of the ‘source of funds’ questionnaire.
*Certified true copies of documents are usually provided by public notaries, lawyers, and CPA's. In some countries and states, you can request document certification from a district council, or the post office. Customers based in or visiting Hong Kong are welcome to come to our office in Sheung Wan and have their documents certified in person by our compliance team.
Skype verification session
After sending your documents by mail, please contact firstname.lastname@example.org to arrange a Skype verification. For that you need to record a video by holding your open ID and repeat the request to upgrade your account to Tier 2. Please, attach the video to Gatecoin chat.
Please hold your ID document close to your face so we can verify that the documents you provided indeed correspond with your actual identity.
Once we have confirmed your identity, your account will be upgraded to certified status (Tier 2) and will remain as such if we receive the certified true copies of your documents by mail within 15 days of the Skype session.
Hong Kong Residents / Visitors
If you are a resident of or visitor to Hong Kong, you can arrange to certify your documents in person at our offices by bringing copies and originals of your ID and residence proof.
If you would like to arrange an appointment at our office to certify your account, please make an appointment here: https://calendly.com/tier2-upgrade/ We will not accept unscheduled visits.
Once your documents are certified by our team, your account will be upgraded to certified (Tier 2) status within one business day.