If you would like to withdraw bitcoin from your Gatecoin account to an external wallet address, please follow the steps below:
1. Click on "Withdraw"
2. Choose BTC
3. Add your external bitcoin address.
4. Insert your wallet label (eg: My external address) and your wallet address to receive the digital currencies, then insert your password and save your address
5. Confirm the address and amount that you will be sending.
6. Your bitcoin credit will be credited to your external wallet address as soon as the number of block confirmations required by your wallet provider is reached.
In most bitcoin withdrawals from Gatecoin are processed immediately.
But, as we only maintain a minimum amount of our bitcoin in a "hot wallet" (enabling immediate processing) and store most of your bitcoin in a multi-signature cold storage wallet, please be aware that there may be a delay in processing larger withdrawal requests.
Transfers from our multi-signature cold storage bitcoin wallet require at least three Gatecoin employees to authorise the transaction before it is submitted to the bitcoin blockchain.
Typically we expect this process to take between one hour during regular Hong Kong office hours (9.30am to 6.30pm HKT, Mon-Fri) and 6 hours during non-office hours (Weekends and Public Holidays).