The majority of all client cryptocurrency and token funds are stored in segregated, multi-signature hardware wallets.
What does this mean?
- Segregated wallets: we separate the storage of funds representing different cryptocurrencies and ethereum tokens
- Multi-signature (multisig) wallets: transferring funds from these wallets requires signatures from several authorised Gatecoin employees
- Hardware wallets: these are devices NOT connected to the internet
To facilitate cryptocurrency withdrawal requests, we maintain a small fraction of our total funds on segregated, online wallets.
When withdrawing large quantities of cryptocurrency or tokens you may incur some delays as these funds need to be transferred from our multi-signature hardware wallets to our online wallets before they can be sent to your withdrawal addresses.
This process can take up to several hours or longer depending on the volume and time of the requests.