If you send funds to an old Gatecoin address or the one that is no longer linked to your account please fill in the support form on the Gatecoin website. Please provide the following information:
- transaction id
- how much was sent
- currency (BTC/ETH)
- when it was sent
Please type out this information, including the transaction ID rather than sending a print screen or screen shot.
It will take approximately one week for your funds to be credited to your account as this is handled by our technical support and they are very busy.
As a reminder, do not send funds to your Gatecoin address using a smart contract. Any funds sent could potentially be lost.