The Gatecoin team had previously communicated a tentative timeline in which HKD and USD withdrawal services would resume as normal earlier this month, but persistent technical issues in testing have prevented this from happening.
Resuming HKD and USD withdrawals as soon as possible remains a top priority for the entire team and we are working closely with our payment service provider to solve these technical issues. We will continue to reach out to impacted users, and provide updates on any changes regarding HKD and USD withdrawal services on our blog.
We understand that waiting for the resumption of HKD and USD withdrawals is not an option for many users. Therefore we would like to offer several alternative options for withdrawals available under the current circumstances :
- Our EUR withdrawals remain an option for the immediate withdrawal of funds from Gatecoin. Please note EUR withdrawal fees vary depending on the nature of the transfer, i.e., SEPA (intra-Europe transfers) is EUR 5 or Non-SEPA (transfers to outside of Europe transfers) are EUR 35. Details of our full transfer fee schedule can be found here; or
- Should you have an account with another exchange. Trade your HKD or USD balances for either BTC, LTC or ETH, and process a cryptocurrency withdrawal to that other exchange services;
At this point, as we are unable to provide a definite timeline for the resumption of HKD & USD withdrawal services, we recommend pursuing the two solutions suggested above.
Should you have any queries please do not hesitate to contact us through firstname.lastname@example.org
We apologize for the inconvenience and thank you for your ongoing cooperation.
The Gatecoin Team