Execution times can vary, but typical estimated times are listed below.
- EUR (SEPA) 2-5 business days
- EUR (SWIFT) 3-7 business days
- USD (SWIFT) 3-7 business days*
- HKD (RTGS/CHAPS) 1-3 business days*
- HKD (SWIFT) 3-7 business days*
*Currently not available. updates to be posted
Please allow a minimum of 5 business days for SEPA transfers and up to 7 business days for SWIFT before assuming something is wrong.
Some of our payment service providers may request additional KYC documents on a case by case basis. In such cases, the additional information will be required before withdrawals can be processed. Should additional information be needed, our customer support will directly contact you. Examples of frequently asked for further information include an ID confirmation or completion of a source of funds documents.
Please note, if your sending bank or an intermediary converts your credit to another currency of the purpose of transfer, may be either rejected and/or incur an additional fee charged by our banks to convert the funds back. If you're wiring from a Hong Kong-based bank, please ask to ensure that that to transfer Hong Kong dollars only.
It's also important to note that we only access online-banking transfers. Do not attempt to make cash credits, ATM transfers or transfers at the counter. Any non-online-banking transfers will incur additional fees, will not be credited to your account, and require a significant delay before being returned.