From the outset, it's important to note that all personal information of users stored in Hong Kong and relevant other countries, which may have different privacy laws and standards than those in your country of residence.
We are required by our local regulator to ensure compliance with our local KYC and AML regulations, which includes maintaining some records of your account and verification. In Hong Kong, under the Personal Data (Privacy) Ordinance (Cap. 486) you can access your personal information we hold about you. You may request such access by completing the Data Access Request Form and sending an e-mail to [email protected]
Please note: That from time to time there may be circumstances where we are unable to provide access to all of your personal information. In such a case, we may deny or restrict access for legally permissible reasons, such as situations where the information contains references to other individuals and is not reasonably severable, or where it undisclosable for legal, security, or commercial proprietary reasons. Different scenarios include where stipulated by law, rule or regulation in such situations we are prevented from disclosing any basis for denying or restricting an access request.