How to withdraw USD?
For detailed procedures, please refer to this article.
How long does USD withdrawal take?
We are currently in the initial testing and pre-launch stage for USD withdrawals. Based on testing so far it is expected that process time may take up to five (5) to seven (7) working days to transfer the funds to your account. Once the transfers are officially and stabilized, we expect processing time to decrease between two to three working days.
Please get in touch with our support team, if you have not received the funds within seven (7) working days.
(Accurate of 04 April 2018)
Please note the above information is not up-to-date. Our pre-launch stage for USD withdrawal service has been suspended. For more details, please refer to the latest announcement.
(Accurate of 25 April 2018)
How to minimize the time of withdrawal?
For adding a bank account(s):
- Ensure not to include any spaces or hyphens “-” in between account numbers; and
- A valid banking address should be added.
For withdrawal amounts:
- During testing the maximum withdrawal limit is USD 50,000.00 per transaction;
- Both during testing and after the official launch the minimum withdrawal is USD 100.00 per transaction; &
- The estimated withdrawal cost/fee is USD 35.00 in addition to your bank charges.
Why are there no withdrawal buttons for HKD?
As withdrawals are still in testing, the button is currently unavailable. We will keep making an official announcement as to any status updates via our official our Blog and Twitter feeds. Hong Kong Dollar (HKD) withdrawal requests will only be enabled once the service is officially re-launched.
What if an urgent withdrawal of funds is required?
Euro (EUR) withdrawals have not been impacted and remain an option for the immediate withdrawal of funds from Gatecoin. Please note EUR withdrawal fees vary depending on the nature of the transfer, i.e., SEPA (intra-Europe transfers) is EUR 5 or Non-SEPA (transfers to outside of Europe transfers) are EUR 35. Details of Gatecoin full transfer fee schedule is available here.
Another option should USD be required, and you have an account with another exchange. Trade your HKD balances for either BTC, LTC or ETH, and process a cryptocurrency withdrawal to that other exchange services.
Can third party withdrawals be processed?
No. At no time can we process payments to third parties. We only accept transfers to bank accounts containing the same registered name in Gatecoin, i.e., Funds from an individual account sent to a personal bank account under the same name; Funds from a corporate account can only be sent to company bank account under the same name.