To ensure the process of requesting fiat currency withdrawals from Gatecoin using our new payment service provider is seamless, please note the following:
- Hyphen ( - ) or spaces are not allowed in the bank account name field
- Beneficiary bank address is mandatory
You will also have to re-add your destination bank account details in accordance with the regulatory compliance policies of our payment service provider.
All of our clients’ bank account information recorded before 11 April 2018 has been removed from our database as part of this compliance refresh.
We appreciate your continued patience and understanding while we work to resume HKD withdrawal for our clients.
Thank you for your cooperation.