Please note that users are responsible for making sure they have the correct address before executing any transfers. Gatecoin does not offer token/coin recovery service.
As Gatecoin adheres to the strictest security standards, all blockchain wallets are entirely separated. For that reason, it is not possible that our systems cross-talks between different blockchains such as Bitcoin (BTC) and Bitcoin Cash (BCH). It's important to note that while Bitcoin and Bitcoin Cash are similar, they are different and the strong isolation prevents us from recovering funds if you send them to the wrong address.
It the user's responsibility to ensure they have the correct address before executing any transfers. So please ensure to pay extra attention and double check if the address is correctly filled.