Before the platform undergoes any scheduled maintenance activities, Gatecoin will notify users in advance through our blog, telegram, twitter, and official announcements page. The maintenance usually takes 1 to 3 hours, but this is dependent on the complexity of the maintenance activities.
In the case of an unscheduled outage due to technical failure or other reasons, Gatecoin cannot guarantee users a particular level of services in this situation. In such a scenario, Gatecoin will activate the relevant business continuity plans and use its best endeavors to restore the regular service. As part of this process, users will be notified of the unscheduled outage through our official telegram, twitter, and official announcements page. Additionally, all outstanding, open orders or other transactions will be halted, and qued for processing only once regular services have resumed. Users will be notified of the resumption of regular services via out official telegram, twitter, and announcements page.